Support Services

In addition to the aforementioned, we also offer a series of support/operational services based primarily on human work: call centre for holders, merchants and bank employees. Resolving card holder and merchant complaints, monitoring operations, preparing reports for reporting to external systems and the Bank of Slovenia. This approach provides the banks with an optimal and cost-efficient organisation of internal processes with the goal to allow the banks to focus on the basic area of their business, which they otherwise control – the relation with their clients (retail as well as corporate clients).

24-hour call centre

Bankart’s Call Centre operates 24 hours a day and provides assistance to the banks’ clients, merchants, bank employees and ATM custodians. Clients can call the Call Centre at any time in case of difficulties in executing a transaction, to inquire about an explanation of transaction rejection, blocking of a card product, advice on procedures for complaint regarding a transaction or information about the nearest operating ATM.

Resolving holder and merchant complaints

The Contact Centre and Complaint Management employs experienced staff, who effectively deal with complaints about the card product operations. Diverse expertise enables each complaint to be solved to the benefit of the injured party.

Fraud monitoring and prevention

We offer tools and services to the banks in the area of monitoring and preventing of fraud.

Facts testifying to our trustworthiness

With the help of our colleagues, we are trying to implement operational processes for our users at the highest professional level to provide them the best user experience.

Duša Corl Šercer, Head of Contact Centre and Complaint Management
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